CrewRadar Privacy Policy
Effective date: 7/20/2026 Last updated: 8/11/2026
CrewRadar ("we," "us," or "our") operates the CrewRadar mobile application and related services (the "Service"). This Privacy Policy explains what personal information we collect, how we use it, how long we keep it, who we share it with, and how you can access or delete it.
By using the Service, you agree to the practices described in this policy.
1. Information we collect
Information you provide to us
Account information: name, email address, and password
Profile information: phone number, company or operator name, job title or crew role
Content you submit through the app, such as schedule entries, messages, and notes
Payment information, if you purchase a paid plan. Payments are processed by our payment provider. We do not store full card numbers on our servers.
Information collected automatically
Device information: device model, operating system, and app version
Usage information: features accessed, actions taken, and timestamps
Log data: IP address, browser type, and crash or error reports
Information we do not collect
We do not collect precise location data, contacts, photos, or health data. [DELETE OR EDIT THIS LINE SO IT IS ACCURATE FOR CREWRADAR]
2. How we use your information
We use the information we collect to:
Create and maintain your account
Provide, operate, and support the Service
Respond to your support requests
Send service-related messages such as account notices, security alerts, and updates
Diagnose problems, monitor performance, and improve the Service
Process payments and manage subscriptions
Detect and prevent fraud, abuse, and unauthorized access
Meet legal, tax, and regulatory obligations
We do not sell your personal information. We do not share your personal information with third parties for their own advertising purposes.
3. How we share your information
We share personal information only in the following circumstances:
Service providers. We use third-party vendors to host our infrastructure, process payments, deliver email, and monitor app performance. These vendors process data on our behalf and are permitted to use it only to provide services to us.
Legal requirements. We may disclose information if required by law, subpoena, court order, or other valid legal process, or to protect the rights, property, or safety of our users or the public.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Our current service providers include: [LIST THEM, FOR EXAMPLE: Supabase for database and authentication hosting, RevenueCat and Apple or Google for payment processing, Expo for app delivery and crash reporting]
4. Data retention
We retain your personal information only as long as we need it for the purposes described in this policy.
Account and profile information is retained for as long as your account is active. If you delete your account, this information is deleted from our production systems within 30 days.
Content you create in the app (schedules, entries, messages, and similar records) is retained for as long as your account is active and is deleted along with your account.
Log and diagnostic data is retained for up to 12 months, then automatically deleted.
Encrypted backups may contain your information for up to 90 days after deletion, after which the backups are overwritten and the data is permanently removed.
Payment and transaction records are retained for up to 7 years where required by tax, accounting, and financial regulations. These records are limited to transaction amounts, dates, and the associated account identifier.
Inactive accounts. If an account has not been accessed for 24 consecutive months, we may delete the account and its associated data after sending advance notice to the email address on file.
Once a retention period ends, we delete the information or irreversibly anonymize it so that it can no longer be linked to you.
5. How to delete your data
You can delete your account and the personal information associated with it at any time.
Option 1: Delete your account inside the app
Open CrewRadar and sign in.
Go to Settings.
Tap Account.
Tap Delete Account and confirm.
Option 2: Request deletion by email or web form
Email [email protected] from the address associated with your account, with the subject line "Data Deletion Request." You may also submit a request at crewradar.app.
We may ask you to verify your identity before processing the request. This protects your account from unauthorized deletion.
What happens after you request deletion
We confirm receipt of your request within 5 business days.
Your account and associated personal data are removed from our production systems within 30 days.
Residual copies in encrypted backups are removed within 90 days.
Transaction records required for tax and accounting purposes are retained for up to 7 years as described in Section 4. These records are not used for any other purpose.
Deleting your account is permanent. We cannot restore deleted accounts or content.
Partial deletion
If you want to remove specific information without deleting your entire account, email us at the address above and describe what you would like removed. We will honor the request unless we are required to retain the information by law or need it to provide the Service to you.
6. Your rights
Depending on where you live, you may have the right to:
Request a copy of the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Receive your data in a portable format
To exercise any of these rights, contact us at [email protected]. We respond to requests within 30 days. We will not discriminate against you for exercising these rights.
7. Security
We use technical and organizational measures designed to protect your information, including encryption in transit, encrypted storage at rest, access controls limiting who on our team can view user data, and regular review of our infrastructure providers.
No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal information, we will notify you and any required authorities as the law requires.
8. Children's privacy
CrewRadar is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has provided us with personal information, contact us at [email protected].
9. Cookies and similar technologies
Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may limit some functionality.
The CrewRadar mobile app uses local device storage to keep you signed in and to cache data for offline use.
10. Third-party links and services
The Service may link to websites or services we do not control. We are not responsible for their privacy practices or content. We encourage you to read the privacy policy of any third-party service before providing it with your information.
11. International users
We operate in the United States, and your information is processed and stored there. If you access the Service from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are material, we will notify you by email or through an in-app notice before the changes take effect.
13. Contact us
Questions about this Privacy Policy or your data:
CrewRadar LLC Email: [email protected]
Privacy Policy
CrewRadar Privacy Policy
This Privacy Policy explains how CrewRadar LLC ("CrewRadar", "we", "us") collects, uses, shares, keeps, and deletes information when you use the CrewRadar mobile app (the "App"). CrewRadar is a private network for adult airline crew: pilots, flight attendants, and aviation mechanics. The App is only for people aged 18 and over.
1. Information we collect
| Account information | Your email address and password. We store the password only as a secure hash. |
|---|---|
| Profile information | Full name, crew role, airline, badge or employee number, home base airport, an optional bio, an optional profile photo, and your availability status. Other users never see your email or badge number. |
| Location (optional) | If you turn on Location Sharing, the App collects your device location only while the App is open, never in the background. We store your coordinates rounded to about 1 km, never your exact position. Only crew you have accepted as friends can see where you are, and they see only your nearest airport or a broad area of roughly 10 km, never your exact position. Your location is also hidden automatically whenever you are near your saved home address. You can turn Location Sharing off at any time in Profile › Settings. Turning it off deletes your stored location. |
| Home address (optional) | If you add a home address, we store the address and its map coordinates so CrewRadar can automatically hide your location whenever you are near home. Your home address is private: it is never shown to other users. To convert the address into coordinates, we send it to the OpenStreetMap Nominatim service. |
| FAA certificate number (optional) | If you enter an FAA certificate number, we store it privately; it is never shown to other users. When verification is available, we send your last name and certificate number to the FAA's public Airmen Inquiry service, and we store only whether the check succeeded and when it ran. |
| Subscriptions (iOS) | If you buy CrewRadar Premium on iPhone, Apple processes the payment. We never receive your card details. Our subscription provider, RevenueCat, gives us your subscription status (plan, expiry date, and whether it will renew), linked to your account ID. |
| Photos | Only the photo you pick as your profile picture, either chosen through your device's photo picker or taken with your camera if you choose to. We don't access the rest of your photo library. |
| Messages and connections | Direct messages you send and receive, friend requests and connections, users you block, and reports you submit. |
| Notifications | If you allow notifications, a push notification token for your device. |
| Technical data | IP address, device type, operating system version, App version, and the server logs we need to secure and run the service. |
We do not collect your contacts, calendar, microphone, or health information, and we never receive your payment card details. The App has no ads and no advertising or analytics tools.
2. How we use information
- To create and secure your account, and to let you sign in and reset your password.
- To show your profile to other crew, and to let you find, connect with, and message them.
- To show your nearest airport to your accepted friends when Location Sharing is on, and to hide your location automatically near your saved home address.
- To verify an FAA certificate when you ask us to, and to manage Premium subscriptions on iPhone.
- To send you notifications about friend requests and new messages.
- To keep the community safe: we review reports, enforce our Terms of Service and Child Safety Standards, and prevent fraud and abuse.
- To meet our legal obligations.
3. How information is shared
We don't sell or rent personal information, and we don't share it for advertising. We share information only in these cases:
- With other users, as described above:
- Signed-in crew can see your public profile: name, role, airline, home base, photo, bio, and status.
- Only accepted friends can see your airport location and your messages.
- Users you block can't see your profile, location, or messages.
- With service providers that handle data for us and must keep it confidential:
- Vibecode: hosts the App's servers and database, and stores profile photos.
- Resend: sends account emails, such as password resets, and delivers user reports to our safety team.
- OpenStreetMap Nominatim: converts a home address you enter into map coordinates.
- U.S. Federal Aviation Administration (FAA) Airmen Inquiry: receives your last name and certificate number when you ask us to verify an FAA certificate.
- RevenueCat and Apple: handle Premium subscriptions on iPhone.
- Expo (650 Industries, Inc.) and Google Firebase Cloud Messaging: deliver push notifications.
- OpenStreetMap Foundation and CARTO: provide map images. They receive your IP address when the map loads, but none of your account data.
- unpkg and jsDelivr: deliver the open-source map library. They receive your IP address.
- For safety and legal reasons: when the law requires it, to respond to valid legal process, or to protect anyone's safety. We report confirmed child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC).
- In a business transfer, such as a merger or acquisition. This Policy continues to apply to your information.
4. How long we keep data
- Account, profile, connections, and messages: kept while your account is active, and deleted when you delete your account.
- Location: replaced each time it updates, and deleted right away when you turn off Location Sharing or delete your account.
- Home address: kept until you remove it in the App or delete your account.
- Subscription records: Apple and RevenueCat may keep purchase records as their own policies and tax laws require.
- Password reset links: expire within 1 hour, and are deleted once used or when you delete your account.
- Reports and safety records: records of rule violations may be kept for up to 2 years after a report is resolved, to prevent repeat abuse, or longer if the law requires it.
- Server logs: kept for up to 90 days.
- Backups: deleted data is removed from backups within 30 days.
5. Deleting your account and data
You can delete your account and its data at any time:
- In the App: open Profile, scroll to Account, and tap Delete Account. Deletion is immediate and permanent.
- Without the App: go to crewradar.app/delete-account, or email [email protected] with the subject "Delete my CrewRadar account". Send it from the email address on your account. We'll confirm the request is yours and delete your account within 30 days, usually within 7.
Deleting your account removes your profile, photo, location, home address, FAA certificate details, friend connections, the messages you sent and received, your notifications, your blocks, and your push tokens. Safety records may be kept for the time given in Section 4.
6. Your choices and rights
- Edit your profile at any time in Profile › Edit Profile.
- Turn off Location Sharing in Profile › Settings, or remove location permission in your device settings.
- Turn off notifications in your device settings.
- Block or report any user from their profile or from a conversation.
- Depending on where you live (for example, the EU, the UK, or California), you may have the right to access, correct, delete, or get a copy of your data, or to object to some kinds of processing. To make a request, email [email protected]. We don't sell or share personal information as California law defines those terms.
7. Security
All data sent between the App and our servers is encrypted (HTTPS). Passwords are stored as salted hashes. Only authorized staff can access production data. No way of sending or storing data is completely secure, but we work to protect your information.
8. Children
CrewRadar is only for adults aged 18 and over and is not directed to children. We don't knowingly collect data from anyone under 18. If we learn that an account belongs to someone under 18, we delete it. See our Child Safety Standards.
9. International users
CrewRadar is run from the United States. Your information may be processed in the United States and in other countries where our service providers operate.
10. Changes to this Policy
We'll post any changes on this page and update the "Last updated" date. If a change is significant, we'll let you know in the App or by email.
11. Contact
CrewRadar LLC
Email: [email protected]
Child safety: [email protected]
Copyrights 2026 | CrewRadar™ | Terms & Conditions